Privacy Policy

We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and your rights when using Painting GTA's website and services.

Last updated: 9 July 2026

Applies to: Painting GTA and all painting services

Email: support@paintinggta.com

Contents

1. Who We Are
2. Information We Collect
3. How We Use Your Information
4. Legal Basis for Processing
5. Sharing Your Information
6. International Data Transfers
7. Data Retention
8. Your Privacy Rights
9. Cookies
10. Contact Us

Who We Are

Painting GTA ("Painting GTA", "we", "our", or "us") is a professional residential and commercial painting company serving Toronto and the Greater Toronto Area (GTA).

We operate the website https://www.paintinggta.com and provide interior painting, exterior painting, cabinet refinishing, deck and fence staining, drywall repair, wallpaper removal, and related painting services.

For all privacy-related enquiries, please contact us at:

Email: support@paintinggta.com

2. Information We Collect

We collect personal information that you voluntarily provide when requesting a quote, booking services, contacting us, or using our website.

Information you provide

Full name
Email address
Telephone number
Property address where services are requested
Type of painting service requested
Photos, videos, or measurements you choose to provide for quotations
Preferred appointment dates and times
Communication preferences
Payment information (processed securely through our third-party payment providers)

Information collected automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type
Operating system
Pages viewed
Time spent on the website
Referral source
Cookie identifiers
Website usage analytics

We do not store complete credit or debit card numbers. Online payments are processed securely by trusted third-party payment providers that comply with applicable payment security standards.

3. How We Use Your Information

We use your personal information for the following purposes:

Providing Services

Luxury and aesthetically pleasing exterior and interior painting works

Preparing quotations
Scheduling estimates
Booking painting services
Managing projects/li>
Communicating appointment updates

Customer Support

Responding to enquiries
Providing project updates
Handling complaints and warranty requests

Payment Processing

Processing invoices and payments
Preventing fraudulent transactions

Improving Our Services

Understanding website usage
Improving our website performance
Enhancing customer experience
Developing new services

Marketing

Where you have provided consent, we may send:

Promotional offers
Seasonal painting specials
Maintenance reminders
Company news
Customer satisfaction surveys

You may unsubscribe from marketing communications at any time.

Legal Compliance

We may use your information where required to comply with Canadian laws, legal obligations, or insurance requirements.

4. Legal Basis for Processing

In accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, we process personal information on the following legal bases:

Contract performance — to provide estimates and complete requested painting services
Legitimate interests — to improve our services, prevent fraud, and manage our business operations
Consent — for marketing communications, cookies, and optional website features
Legal obligations — where required under Canadian law

5. Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share your information only when necessary with:

Service Providers

Painting crews and subcontractors assigned to your project
Material suppliers where required
Equipment rental providers
Waste disposal contractors
Scheduling and customer management platforms

Payment Providers

Third-party payment processors that securely process online transactions.

Technology Providers

Companies providing website hosting, analytics, CRM software, email services, cloud storage, and business management systems.

Legal Authorities

Where disclosure is required by applicable law, court order, insurance claims, or governmental authorities.

Business Transfers

If Painting GTA undergoes a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.

All third-party providers are expected to maintain appropriate security measures and use your information only for authorized purposes.

6. International Data Transfers

Although Painting GTA operates primarily within Canada, some of our technology providers may process information outside Canada, including in the United States or other jurisdictions.

Where personal information is transferred internationally, we implement appropriate safeguards and contractual protections consistent with applicable Canadian privacy legislation.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or as required by law.

Typical retention periods include:

Customer project records — up to 7 years
Invoices and accounting records — 7 years
Quote requests — up to 2 years
Marketing preferences — until consent is withdrawn
Website analytics — up to 26 months

When information is no longer required, it is securely deleted or anonymized.

8. Your Privacy Rights

Subject to applicable Canadian privacy laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Withdraw consent for marketing communications
Request deletion of personal information where legally permitted
Ask questions about how your information is processed
Submit a complaint to the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the details below.

We aim to respond to privacy requests within 30 calendar days.

9. Cookies

Painting GTA uses cookies and similar technologies to:

Remember user preferences
Improve website performance
Measure website traffic
Understand visitor behaviour
Support advertising and remarketing campaigns
Improve user experience

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

10. Contact Us

If you have any questions regarding this Privacy Policy or how we collect, use, or protect your personal information, please contact us.

Painting GTA

Website: https://www.paintinggta.com

Email: support@paintinggta.com

Phone: +1-6475586336

Service Area: Toronto & Greater Toronto Area, Ontario, Canada

We will make every reasonable effort to respond to all privacy enquiries within 30 calendar days. Where requests are particularly complex, we may require additional time as permitted by applicable law and will notify you accordingly.